退款政策

Because our products are made to order, personalized or custom items cannot be returned or exchanged unless they arrive damaged, defective, or with a printing error.

Please contact us within 7 days of delivery if there is a problem with your order. To help us resolve the issue, please include your order number and clear photos of the product, packaging, and the issue.

We do not accept returns or refunds for:

• Incorrect pet names, text, size, color, or personalization details entered by the customer
• Change of mind after the order has entered production
• Items that have been worn, washed, or altered
• Delivery delays caused by incorrect shipping addresses or carrier issues

If your order arrives damaged, defective, or incorrectly printed due to our error, we will offer a replacement or refund after review.

Orders may be canceled within 2 hours after purchase. After production has started, custom orders cannot be canceled.

Refunds, if approved, will be issued to the original payment method.